Privacy Policy

Decoratixium operates as an Australian digital studio supplying physical art prints and wall displays. This statement outlines how personal details are gathered, handled, and protected across the Decoratixium online platform, strictly abiding by the legal framework established under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information Gathered by Decoratixium

To complete order requests for original physical displays, Decoratixium processes standard customer details provided directly during browsing or checkout. Information gathered includes:

Contact & Identifier Records: First name, surname, electronic postal address, delivery street address, and telephone contact numbers.
Transactional Activity: Specific items ordered, invoice totals, dispatch tracking records, and payment confirmation receipts. Payment processing is managed via encrypted payment gateways; full credit card details are never retained on local studio servers.
Methodological & Device Identifiers: IP addresses, device identifiers, browser types, page viewing histories, referring web addresses, and cookie preference selections recorded automatically during site visits.

2. Methods of Gathering Data

Personal details are collected primarily through direct interactions on the website. This occurs when account profiles are created, art purchases are submitted, newsletter subscriptions are requested, or direct communications are sent to the customer support team.

Automated collection methods operate simultaneously via essential cookies, web beacons, and server logs to ensure optimal site rendering, screen layout responsiveness, and accurate basket functioning.

3. How Information Is Applied

Decoratixium processes personal details purely for necessary commercial functions connected to operating an online art business:

Order Processing & Logistics: Managing order corroboration, gallery printing instructions, framing setup, packaging, and courier dispatch to designated Australian street addresses.
Customer Relations: Providing updates regarding shipment status, responding to design inquiries, and assisting with replacement or exchange requests.
Site Functionality: Maintaining seamless navigation, preserving basket contents, and personalising local display preferences.
Promotional Outreach: Sending relevant updates regarding new print releases or studio news to customers who explicitly opt in to receive communications. Unsubscribe options remain available inside every promotional message.

4. Digital Advertising & Analytics Compliance

Decoratixium utilizes third-party digital advertising tools, including Google Ads services and Google Analytics, to present gallery offerings across digital networks.

Remarketing & Interest-Based Ads: Third-party vendors display tailored advertisements across internet sites based on previous visits to the Decoratixium platform.
Consent Infrastructure: Adherence to modern Google Consent Mode protocols ensures ad conversion signals and analytical storage permissions align directly with explicit cookie choices selected on the site banner.
Opt-Out Selections: Site visitors retain full authority to disable personalized advertising preferences by adjusting individual browser cookie settings or utilizing the official Google Ad Settings portal.

5. Third-Party Disclosures & Data Storage

Decoratixium does not sell, lease, or rent customer lists to external entities. Personal details are shared exclusively with dependable third-party service contractors necessary to execute business operations:

Domestic parcel carriers and freight dispatch partners.
PCI-compliant payment gateway providers handling transaction authorization.
Web infrastructure hosts, cloud storage servers, and protected email management utilities.

All third-party partners operate under contractual obligations mandating that shared information remains confidential and is utilized solely for designated support functions.

6. Security & Retention Measures

Physical and electronic safeguards protect held information against unwanted access, loss, alteration, or disclosure. Electronic database connections employ transport layer security (TLS/SSL) encryption. Data retention periods are dictated by Australian legal obligations, tax record requirements, or active account management needs. Information no longer required is destroyed in a protected manner or permanently anonymised.

7. Individual Rights & Access Mechanisms

Under the Privacy Act 1988 (Cth), Australian residents possess distinct rights regarding held personal records:

Access: Individuals may submit a request to review personal details retained within Decoratixium databases.
Correction: Requests to update outdated, incomplete, or inaccurate records are addressed promptly without administrative charge.
Deletion: Requests to remove active profile records can be submitted at any time, subject to statutory bookkeeping mandates.

8. Resolution of Privacy Concerns

Individuals who believe their personal privacy rights have been impacted may lodge a formal query directly with Decoratixium. All privacy matters are reviewed thoroughly by the internal privacy officer.

If a resolution is not achieved internally, individuals retain the right to refer the matter to the Office of the Australian Information Commissioner (OAIC).

9. Updates to This Statement

Modifications to operational practices, platform technologies, or legislative obligations under Australian law may necessitate occasional revisions to this Privacy Policy. Revised terms become effective immediately upon publication to the website platform.

10. Contact Information & Support Hours

For privacy inquiries, record update requests, or general support concerning data handling practices, reach out to the customer support team:

Company Name: Decoratixium
Postal Address: HWLE, l19/83 Pirie St, Adelaide SA 5000, Australia
Email: artwork@decoratixium.com
Telephone: +61-455-537-958
Support Availability: Monday to Friday, between 10 AM and 4 PM ACST