Return and Refund Policy

Return and Refund Policy

Decoratixium operates as an Australian digital studio supplying physical art prints and wall displays. This document outlines the official conditions, eligibility criteria, and structured procedures governing product returns, order replacements, and electronic bank refunds. Our administrative operations uphold full compliance with the Australian Consumer Law (ACL) set out under the Competition and Consumer Act 2010 (Cth).

1. Cash on Delivery (COD) Payment Framework

To cultivate customer trust and maintain complete transparency across every transaction, Decoratixium operates exclusively via Cash on Delivery (COD).

• Zero Upfront Charges: No payment card entries or online transfers are required during digital checkout.
• Doorstep Settlement: Customers inspect physical package integrity and complete physical settlement directly upon doorstep arrival.
• Clear Purchasing: This payment structure ensures art collectors experience complete reassurance prior to completing transaction obligations.

2. 30-Day Return Eligibility Period

Decoratixium maintains a 30-day return window, commencing on the exact calendar date the package is delivered to your designated street address.

Return requests are strictly accepted under the following specific circumstances:

1. Transit Damage: Physical items that arrive with cracked frames, torn canvases, broken glass, or structural surface flaws caused during transport.
2. Incorrect Item Delivery: Physical dispatches that differ from the exact design, frame style, or size dimensions specified in the original order confirmation.

To initiate a claim, recipients must notify our administrative team within the 30-day window, attaching clear photographs demonstrating the physical issue along with the original order invoice.

3. Zero-Cost Doorstep Courier Pickup

Once a return submission is corroborated and accepted by our support team, Decoratixium coordinates physical collection directly from your address.

• Customer Convenience: Pickup appointments are scheduled according to preferred weekday time slots provided by the customer.
• No Hidden Costs: Return freight services remain completely free of charge. Decoratixium imposes zero return fees, zero processing charges, and zero restocking fees.

4. Inspection & Quality Review Window

Returned artwork packages travel back to our Adelaide facility for physical corroboration. Upon doorstep arrival at the studio, our operational staff require 1 working day to perform a detailed quality inspection. This evaluation verifies that the returned physical item matches the submitted claim details and contains all original mounting components.

5. Resolution Paths: Exchanges & Bank Refunds

Following the 1 working day inspection period, customers receive immediate electronic notification confirming outcome approval. Decoratixium provides two distinct resolution pathways based on customer preference:

Path A: Direct Item Exchange

If an identical art print or frame is available within current studio inventory and the customer selects an exchange, a replacement unit is dispatched immediately under standard 2-3 working day fulfillment timelines.

Path B: Electronic Bank Transfer Refund

Because physical transactions are settled exclusively via Cash on Delivery at the doorstep, electronic return payments cannot be reversed back to a payment card.

1. Account Detail Request: Our administrative team transmits a protected email request seeking correct Australian bank account details (including Account Name, BSB, and Account Number).
2. Rapid Processing: Upon receiving real bank coordinates, Decoratixium initiates the electronic transfer within 1 business day.
3. Posting Timeframes: Depending on individual banking institutional protocols across Australia, the transferred sum typically reflects within your nominated bank account within 9 to 10 business days.

6. Protection of Personal Fiscal Data

Gathering banking details for refund distribution involves strict adherence to privacy regulations. Information shared for transfer purposes is handled in strict alignment with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). details are used exclusively to process the requested bank transfer and are never stored for secondary reasons or disclosed to unwanted third parties.

7. Customer Responsibilities

To ensure swift refund processing, customers must double-check all submitted banking details before sending them to our administrative inbox. Decoratixium bears no responsibility for transfer delays or misdirected funds resulting from incorrect BSB or account number inputs provided during email correspondence.

8. Customer Support & Operational Hours

For questions regarding return eligibility, submission reviews, or refund updates, reach out directly to our support team:

• Company Name: Decoratixium
• Postal Address: HWLE, l19/83 Pirie St, Adelaide SA 5000, Australia
• Email: artwork@decoratixium.com
• Telephone: +61-455-537-958
• Support Availability: Monday to Friday, between 10 AM and 4 PM ACST