Shipping Policy

Decoratixium operates as an Australian digital studio supplying physical art prints and wall displays. This document outlines the logistical standards, dispatch procedures, and delivery timeframes established for orders submitted through the Decoratixium online portal. Our operational framework focuses entirely on providing transparent, predictable, and seamless fulfillment services across Australia.

1. Domestic Scope & Zero-Cost Delivery

Physical distribution services provided by Decoratixium are strictly restricted to street addresses within the Commonwealth of Australia. Overseas dispatches, international shipping requests, and third-party global freight forwarding arrangements are not accepted.

To ensure clear commercial conditions for Australian art buyers, standard delivery across every state and territory is provided completely free of cost. Customers will encounter no hidden handling fees, fuel surcharges, or packaging fees added during checkout.

2. Order Handling & Packaging Phase

Every piece of wall art undergoes structured preparing, frame inspection, and protective wrapping prior to courier collection.

Internal Processing Window: All orders require 1 working day for internal packaging and order corroboration.
Dispatch Handover: Physical packages leave the Adelaide facility after this initial 1 working day packaging phase concludes.
Operational Cutoff: Orders placed outside standard business operating hours or over weekend periods enter the fulfillment queue on the following business day.

3. Shipping Duration & Total Timeframes

Once physical dispatches leave the studio warehouse, established regional and interstate freight networks manage final doorstep delivery.

Transit Window: Transit across Australian postal routes requires between 1 and 2 working days.
Total Timeframe: Combining the required 1 working day internal processing window with the 1 to 2 working days transit period, the overall timeline stands at 2 to 3 working days from initial purchase.

Estimated transit durations remain consistent across primary capital cities, including Adelaide, Melbourne, Sydney, Brisbane, Perth, and Hobart, as well as regional postcodes, provided correct address information is submitted.

4. Corroboration of Delivery Coordinates

Achieving delivery within the standard 2 to 3 working day timeline relies directly on the accuracy of address records provided during checkout.

Buyers must verify that complete street details, building or apartment numbers, correct suburbs, state designations, and valid Australian postcodes are entered into the checkout portal. Incomplete or incorrect address details create transport bottlenecks and potential courier returns. Decoratixium accepts no liability for delivery delays resulting from incorrect address information submitted during purchase.

5. Consignment Monitoring & Tracking

Following courier pickup after the 1 working day handling window, an automated electronic dispatch notification is transmitted to the email address registered on the account file. This notification includes an individual consignment tracking reference, enabling customers to follow the movement of their artwork through the transport network until final arrival.

6. Physical Impact Protocols & Statutory Consumer Protections

Decoratixium packages wall art using rigid protective packaging to resist structural impacts during transport. However, should an item arrive with physical damage sustained during transit, statutory consumer pledges under the Australian Consumer Law (ACL) protect your rights.

Recipients should inspect outer packaging upon receipt and contact our support team promptly if physical damage is detected. Replacement items or appropriate statutory solutions will be arranged swiftly in accordance with federal legislation.

7. Personal Information Handling Under Australian Privacy Law

Logistical operations require sharing basic contact details, such as recipient names, delivery addresses, and contact telephone numbers, with third-party transport partners. Operational data transfers are conducted in strict alignment with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Information provided to courier personnel is used solely for physical delivery execution and status updates, never for external commercial reuse or secondary marketing.

8. Delivery Modifications & Unattended Deliveries

Requests to alter delivery address details must be submitted immediately following purchase. Once an order completes its 1 working day packaging phase and enters courier custody, destination changes cannot be ensured.

If no individual is present to receive the parcel at the designated delivery address, courier drivers will follow standard domestic drop-off protocols, leaving the package in a protected location or redirecting it to a local collection point.

9. Operational Support & Contact Information

For shipping inquiries, tracking assistance, or address correction requests prior to dispatch, reach out to our customer support team:

Company Name: Decoratixium
Postal Address: HWLE, l19/83 Pirie St, Adelaide SA 5000, Australia
Email: artwork@decoratixium.com
Telephone: +61-455-537-958
Support Availability: Monday to Friday, between 10 AM and 4 PM ACST